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Job Description
Job Reference: ROCFT-Nov19
We are looking for someone to join us as a Response Operations Coordinator on a full-time basis. This role is responsible for proactively monitoring and operating Wilson James Operational Support Centre (OSC). The purpose of the role is:
- Frontline response to emergencies, protecting people, reputation, and assets
- Monitoring events, proactive and reactive alerting and notifications
- Managing and monitoring operations support requirements
As a Response Operations Coordinator, you will monitor, disseminate and process information within the OSC systems, and control information flow to the operational sites. This position requires a high level of accuracy at all times.
- Receiving intelligence reports, disseminating information and identifying events that may impact operations.
- Screening prioritising, grading and publishing security alerts into the OSC platform
- Advising stakeholders 24/7 about events that may impact them
- Conducting short-term analysis on specific events and writing advisories
- Providing security advice for employees or customers intending to travel or already in locations around the world
- Scoping, proposing, planning and managing journey management tasks for employees and customers during international travel
- Checking, monitoring and escalating lone worker safety and welfare protocols
- Responding to emergency events to keep employees and customers safe, including if required lifesaving advice protocols
- Receiving employee absenteeism notifications and escalating response actions
- Ensure OSC information systems and applications are administrated correctly; to satisfy internal and external audits
- Proactively develop and maintain professional relationship with stakeholders, ensuring tasks are delivered within operational timeframes
Required Skills
- An understanding of the principles of equality and diversity
- Excellent written and interpersonal communication skills
- Ability to coordinate and prioritise tasks in a fast-paced environment
- A proactive person with the ability to perform under pressure
- Excellent administration skills with a keen eye for detail
- Excellent computer skills, experience with MS office applications
- Interest in and good knowledge of current affairs
- Excellent spoken and written communication skills
Desirable Skills
- Experience of responding to critical incidents
- Second language
- Intelligence analysis experience
- Current standards and practices used in security
- Certificate, Diploma, Degree or equivalent in a risk, intelligence or security related field
About Company
Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees. With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries.
Wilson James are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.